We’re here to make sure your experience with the app is the best it can be. Whether you’re a trainee or a personal trainer, our Help Center is ready to answer your questions!
Take a quick tour of our app and discover the main features of PersonalGO!
Watch step-by-step tutorials covering the app’s main features:
It’s a new feature exclusive to the PersonalGO Premium plan that allows you to measure your body composition with high precision — all from home!
With just two photos, you’ll receive a full report including:
All 100% digital, fast, safe, and validated with technology comparable to gold-standard DEXA scans.
Yes! The technology was trained with over 900 DEXA-validated body scan exams.
The health indicators follow international scientific guidelines, focusing on health risk, not just aesthetics.
🔎 To better understand each indicator, go to the “Reference Values” section inside your report in the app.
Premium users can perform one body scan per month, with access to a full history to track progress over time.
Yes! Recent studies show that 2D image-based AI estimation of body fat is highly accurate, even more precise than bioimpedance scales, as long as the tutorial is followed correctly.
No. The Body Scan is available only for Premium subscribers.
With the free plan, you can still enjoy all the other features of the PersonalGO app.
The scan uses cutting-edge technology with high processing costs to deliver much more reliable results than traditional methods — all directly on your smartphone, no extra devices or trips needed.
For ( Check the pricing for your country here. ), you get a monthly professional analysis in a simple, convenient, and secure way.
If you need help, our support team is available in the app chat or via WhatsApp.
👉 Subscribe to the Premium plan and start your first scan today!
Yes! Our app is free, and users can access all core features without paying a cent. This is made possible through ads, which are carefully placed to avoid interrupting your workout experience.
If you prefer an ad-free experience, you can upgrade to our Premium Plan, available in both monthly and yearly options.
For personal trainers, the app is completely free and ad-free. It’s our way of saying thanks for your partnership and trust!
Nope. PersonalGO is 100% free for personal trainers. You can create unlimited workout programs and connect with as many clients as you want, there’s no limit to fitness clients connections.
You’ll also have access to our marketplace in the “Contacts” section, where you can find new clients or receive connection requests from users searching for a trainer like you.
Important: Make sure to complete your profile with details like your qualifications, pricing, profile photo, and specialties. The more complete your profile, the better your chances of getting noticed by potential clients on PersonalGO.
If you’re a Personal Trainer, you already get full access with no ads, no trial needed!
If you’re a fitness enthusiast, you can use the app freely and for as long as you want, thanks to the ads. If you want an ad-free experience, you can upgrade to the Premium Plan anytime.
For fitness users: if you want to remove ads, you can subscribe to the Premium Plan, available in both monthly and yearly options. You’ll get the exact same features as the free version, just without the ads.
For Personal Trainers: the app is totally free, no fees, no ads, with unlimited workout creation and fitness clients connections.
All subscriptions are managed directly through your device’s app store. You can cancel anytime through your store settings. After cancellation, you’ll still have access to Premium features until the end of your billing period.
Depending on your case, you may be eligible for a refund – but that’s handled by the app stores individually.
Instructions for Apple devices
Instructions for Android devices
PersonalGO connects trainees and personal trainers through an easy-to-use marketplace.
Trainees can search for personal trainers using various filters like gender, specialties, ratings, and pricing, making it easy to find the best match for their needs and goals.
To connect with personal trainers through the Marketplace, go to the “Contacts” area from the home screen of the app, then select the “Personal Trainers” tab.
On this page, you can:
1 – Invite a personal trainer who already works with you by entering their name and email. You can then share an invitation link or QR code via email, WhatsApp, or ask your trainer to scan the code directly.
2 – Search for a new personal trainer using filters such as gender, price range, and area of expertise.
Follow the step-by-step guide below in the app to get started.
To invite your clients, go to the “Contacts” section from the bottom menu on the app’s home screen.
Then select the “Clients” tab and enter the name and email of the person you’d like to invite.
Once you enter the client’s information, an invitation will be sent to their email, and a shareable link + QR code will be generated so you can easily send it via WhatsApp or other channels.
If you’re with the client in person, simply show the QR code for them to scan and download the app.
Once a trainer invites a client, that user’s profile becomes linked to the trainer. After the client downloads the app and signs up, the trainer will be able to send personalized workouts and track the client’s training history and progress.
Yes! You can connect with as many personal trainers as you like.
This is great for users who are looking for different specialties or training styles.
No! The app allows trainees to connect with personal trainers who offer both online and in-person coaching.
This makes it easy to get support at different training locations or choose the format that best fits your routine.
Creating workouts in PersonalGO is simple and intuitive!
You can choose exercises from our library, and build a personalized routine, either on your own or with your personal trainer.
To create your workout programs and custom sets, go to the “Programs” section on the home screen and tap the “+” icon to start a new workout program and add your series.
Yes. All users have access to a built-in plan called “PersonalGO Starter Workout Program.”
It’s designed to give you a first experience with the app and help you explore all its core features.
If you want more training programs, you can build your own using the Programs section and our extensive library of over 3,000 exercises with demonstration videos.
If you’re looking for a fully personalized workout plan, we recommend searching for a professional in the Contacts section, you can filter by experience, credentials, location, or any characteristic that matters to you.
Just tap “Exercise Library” from the main menu on your home screen.
You’ll find the largest collection of videos, organized by type of exercise and targeted muscle group(s).
Check out the video below for a full tutorial on how to perform workouts using the PersonalGO app!
PersonalGO allows you to track your full training history, performance, and progress over time.
Just go to the “Workout History” section in the main menu to access this feature.
You can also monitor your progress in load and reps for each exercise using a progress graph shown within each exercise’s detail screen, as you log your training data using the app.
Yes! Once you’re connected to a personal trainer through the app, they can create workouts for you, monitor your progress, adjust your training plans when needed, and provide personalized feedback.
In addition to offering everything you need to build personalized training programs, PersonalGO connects you with top trainers via the marketplace and gives you access to the library of exercise videos.
The app tracks your progress and workout history, helping you understand your evolution and stay motivated toward a healthier lifestyle.
With our vast exercise database, you gain flexibility to adjust routines and training plans to fit when and where you want to train, so you’re always on the right path to reach your goals.
Absolutely! If you’re connected to a personal trainer through the app, they can create customized workouts tailored to your profile and goals.
Your trainer can also add notes and specific guidance to your workouts, and at the end of each set, you can rate your session, generating valuable feedback to improve your training experience and your results.
Note: Prices are shown based on your current location. Final prices may vary at checkout depending on your country of residence.
