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Terms of Use

Welcome to PersonalGO!

PersonalGO is an application developed to connect trainees and personal trainers, providing personalized workout tracking. The application allows connections between trainees and professionals based on their preferences and needs, offering tools for the creation and management of custom training programs. In addition, PersonalGO enables detailed logging of workout data, allowing continuous monitoring of each user’s individual progress and evolution.

In addition to these features, PersonalGO provides technological resources that enable the formal contracting of services between Trainees and Personal Trainers, through integrated tools for digital signature, operated with the support of specialized external partners. The role of PersonalGO is limited to the technical facilitation of these contracts, without interference in the content of the agreements, negotiated values, or execution of services.

Before using our services, it is essential that you expressly agree to the provisions established in these Terms of Use. Please read this document carefully. In case of questions, contact our team through the communication channels listed at the end of this document. If you do not agree with any of the terms, we kindly ask you to stop using the Platform and not to complete the registration on our Platform.

 

Key Definitions

For a better understanding of these Terms, it is important to comprehend some essential definitions. When reading the terms described below, whether in uppercase or lowercase letters, in the plural or singular, in bold or not, they shall be interpreted as follows:

  • Application: A digital interface (software) accessible via mobile devices or internet browsers on desktop computers, through which Users access the services and functionalities of the Platform. The Application is the means by which Personal Trainers and Trainees interact and use the tools provided by PersonalGO.

  • PersonalGO or Platform: An integrated set of digital tools, systems, and technological resources that enables the connection and interaction between Personal Trainers and Trainees, aimed at providing services related to health, well-being, and personalized training. The Platform is available through the website, the Mobile Application, and the Web Application (accessed via browser on desktop computers), or through any other means made available by PersonalGO.

  • Personal Trainer: A physical education professional registered in the Application to offer personalized training services to Users.

  • Services: The services offered by our Platform, as described in these Terms of Use.

  • Terms of Use: This document that establishes the rights and obligations related to the use of the Application.

  • Trainees: A user of the Application who uses the Platform to engage in physical activities, either independently or with the technical support of a Personal Trainer. This term includes both individuals who hire services from professionals on the Platform and those who choose to manage their workout routines autonomously.

  • User: Any person who registers and uses the services of PersonalGO, including Personal Trainers and Trainees.

  • We/Us: The legal entity indicated in item 1.1 of these Terms.

 

1. PLATFORM OWNERSHIP

1.1. The Platform belongs to PersonalGO, operated by PERSONALGO – DESENVOLVIMENTO DE SOFTWARE LTDA, a company registered under CNPJ No. 54.249.128/0001-12, headquartered at Rua Assis Bueno, 46/601, Botafogo, Rio de Janeiro/RJ, ZIP code 22280-080, Brazil. Contact email: contato@personalgo.app.

2. APPLICATION OF THE TERMS OF USE

2.1. These Terms of Use govern all activities carried out and services provided by Us through the Platform, which includes the website (https://www.personalgo.com.br/) and its subdomains, the Application in its mobile and web (desktop) versions, programs, and other extensions.

2.2. Therefore, these Terms of Use are a legally binding document that establishes rights and obligations for the User and for Us, and it integrates other terms or agreements that may be entered into between the contracting parties for all legal purposes.

3. OPERATION

3.1. Under these Terms, PersonalGO grants Users the right to access and use the Platform through an Application designed for tracking and managing physical workouts. The Platform was developed to serve both Trainees who wish to connect with Personal Trainers for technical and professional support, as well as those who choose to use the tools independently, with the aim of individually monitoring their exercise journey, performance, and physical progress. Likewise, the Platform offers Personal Trainers a versatile environment for workout management, tracking the progress of their Trainees, communicating with their clients, and using technical tools aimed at improving and personalizing professional services. Regardless of the mode of use, the Platform provides features that enable personalized workout planning, recording of body metrics, and continuous progress monitoring, while always noting that the information made available is for informational purposes only and does not replace individualized professional guidance.

3.2. In addition to features aimed at physical monitoring and workout management, PersonalGO also provides tools that enable the digital formalization of service agreements between Trainees and Personal Trainers via integrations with specialized partner platforms. These resources are intended to facilitate the secure and efficient contracting of services, while respecting the parties’ autonomy in negotiating terms, values, and responsibilities. In this context, PersonalGO acts solely as a provider of technology and facilitation means, without interfering with the content of the contracts or the performance of the obligations agreed upon between the Users.

4. ACCEPTANCE AND ADHESION

4.1. To use the features of the Platform, you must agree to these Terms of Use by checking the appropriate box on your first access or by signing an agreement. By doing so, you confirm that:

  • You have read and agree to the terms in this document.

  • You commit to holding us harmless from any liability arising from data you enter in the App.

 

5. BREACH OF CONDITIONS

5.1. In the event Users breach any of the conditions set forth herein, We reserve the right to terminate the contractual relationship, in whole or in part, at Our sole discretion, including by blocking the respective account(s) and suspending or revoking access to the Application, as applicable, without the need for prior notice.

6. REGULATION

6.1. We operate in compliance with Brazilian legislation, especially observing the provisions of Law No. 12.965/2014 (the Brazilian Internet Civil Framework) and Law No. 13.709/2018 (General Data Protection Law – LGPD), as well as any applicable regulations and resolutions in force, as applicable. The User undertakes to comply with all applicable laws and regulations related to their activity, as well as any other rules, laws, regulations and/or resolutions that may be established.

6.2. PersonalGO may be subject to international data protection and privacy laws, including but not limited to the European Union’s General Data Protection Regulation (GDPR), the UK GDPR, the California Consumer Privacy Act (CCPA), and the California Privacy Rights Act (CPRA), when its services are used by Users residing in the European Union, the European Economic Area, the United Kingdom, California, or other jurisdictions that adopt similar legislation.

6.3. By using the Platform, the User acknowledges and agrees that their personal data may be transferred to and stored outside their country of residence, including on servers located in the United States or in other countries that may not have data protection laws equivalent to those of the User’s country. Such transfers will always be carried out in compliance with applicable laws, including, when necessary, the use of Standard Contractual Clauses approved by the European Commission or other legally recognized mechanisms that ensure an adequate level of protection for the transferred personal data.

7. OPERATION AND FUNCTIONING OF THE APPLICATION

7.1. PersonalGO is a Platform developed to connect Trainees and Personal Trainers, offering an Application for the creation, management, and monitoring of personalized training programs. The Application allows Personal Trainers to design individualized training plans for each Trainees, while facilitating the continuous recording and monitoring of training data and user progress. Access to the Application, available in both mobile and web (desktop) versions, is granted upon registration and login, requiring the provision of personal information and acceptance of the Terms of Use.

7.2. To complete the registration process, the User must provide their name, date of birth, phone number, and email address. After initial registration, the User will receive an email with a confirmation code, which must be entered in the Application to activate the account. The User must also select their profile as either a Trainee or a Personal Trainer.

7.2.1. Registrations on the Platform are individual and non-transferable. We must be immediately notified of any unauthorized use of a User account in a timely manner. Therefore, we are not responsible for any losses or damages arising from the use of the login and password by third parties, with or without the User’s consent.

7.2.2. The User is responsible for maintaining the confidentiality of login and password information and for all activities performed in their account. Any suspicion of unauthorized use must be reported immediately to PersonalGO.

7.2.3. The User must: (i) take the necessary measures to protect themselves from harm, including online and offline fraud; (ii) use the Application diligently, aware of their responsibilities; and (iii) strictly comply with all provisions of these Terms of Use.

7.2.4. Registering and accessing the Platform in violation of the rules established in these Terms of Use may result in sanctions and/or termination of this contractual relationship, at our sole discretion.

7.2.5. We reserve the right, at our sole discretion, to prevent new registrations or cancel existing ones if any anomaly is detected that we consider to constitute a serious error or a deliberate attempt to circumvent the rules described herein, which are mandatory for Users, as applicable.

7.3. After creating an account, the User may voluntarily add additional information to their profile beyond the mandatory fields, which include name and age. By default, all additional information provided will only be visible to connections approved by the User within the Application, while mandatory information will be visible to all contacts.

7.3.1. The Application is not intended for children or adolescents. Therefore, do not register or use the Application if you are under eighteen (18) years old. The registration of minors or individuals with limited capacity (including those under 18) must be performed by their legal guardians.

7.3.2. PersonalGO does not perform any filtering or curation of the data entered by Users in the Application. Therefore, the truthfulness and accuracy of the information provided is the sole responsibility of the User or their legal representative. Exceptionally, in the case of professional certifications issued by entities that maintain active and public systems for verifying the regularity and validity of credentials, PersonalGO may verify such information using official online records during the profile validation process.

7.4. PersonalGO offers Trainee Users two subscription options for accessing the Application: a) Free Plan and; b) Premium Plan, as detailed below.

7.4.1. The Free Plan allows use of the platform’s main basic functionalities, such as:

    • connection between Trainees and Personal Trainers;
    • creation and viewing of workouts;
    • access to videos and detailed exercise instructions;
    • recording and tracking of workout data and body measurements, enabling continuous monitoring of progress.

7.4.2. The Free Plan is conditioned upon the display of ads during the user experience, regardless of the ad personalization options accepted by the Trainee. Trainees who wish to avoid ad display while using the Platform may opt for the Premium Plan, which offers the same functionalities as the Free Plan, but without ads, and includes additional features such as: (i) access to instructional video libraries (Clause 7.6); and (ii) a free body scan (Clause 10.4). The availability of additional features exclusive to the Premium Plan may be modified or adjusted by PersonalGO, with prior notice to the Trainee.

7.4.3. The Premium Plan is available as a monthly or annual subscription, with automatic renewal at the end of each billing cycle, unless otherwise indicated by the Trainee. PersonalGO may, at its sole discretion, offer a free trial period. If a trial period is provided, billing will start automatically at the end of the trial unless canceled by the Trainee before its conclusion.

7.4.4. The Trainee may cancel the Premium Plan subscription at any time via the settings of the app store through which the app was downloaded. Access to Premium features will remain active until the end of the already-paid billing cycle. After that, the User will automatically be transferred to the Free Plan, losing access to additional features.

7.5. PersonalGO offers Personal Trainer Users two subscription options for accessing the Application: a) Free Plan and; b) PRO Plan, as detailed below.

7.5.1. The Free Plan provides Personal Trainers with access to the basic features of the Application, allowing them to create, manage, and monitor workouts for their Trainees, as well as communicate with Trainees and other connected Users. However, the free version has limitations on access to certain professional resources.

7.5.2. In the PRO Plan, the Personal Trainer User has access to all the features of the Free Plan, but without ads for the Trainees following training programs shared by the professional, as well as access to additional exclusive tools and features designed to support physical training services. These include:

    • access to the Contracting Platform;
    • use of electronic signatures for contract formalization.

7.6. PersonalGO provides all Personal Trainers and Premium Trainees (“Creator Users”) with the ability to create exercises, allowing each professional to develop their own instructional video library. These videos will be accessible exclusively to the Personal Trainer and the Trainees to whom they assign the workouts.

7.6.1. PersonalGO will have access to the videos uploaded by Creator Users for the purpose of monitoring content quality and type, without assuming responsibility for their production or availability on the Platform.

7.6.2. PersonalGO may use automated or manual tools to organize exercises uploaded by Creator Users, adding information such as targeted muscles, required equipment, and positioning guidelines. This organization is intended to help Personal Trainers search for and manage their own exercises.

7.6.3. PersonalGO may analyze Creator Users’ behavior in using the tool and, at its sole discretion, make specific offers to acquire rights to certain videos or exercises, with the aim of including them in a shared central library. The acquisition of rights will be subject to separate negotiation and the availability of the exercise creation feature does not imply an automatic assignment of rights to PersonalGO.

7.6.4. Personal Trainers warrant that they hold all necessary rights over the uploaded videos and declare that the content does not infringe upon copyrights, image rights, or any third-party rights. Materials and videos made available are the exclusive responsibility and property of the Creator Users, and their sharing with Trainees does not imply any licensing or transfer of rights. PersonalGO reserves the right to remove or restrict access to any content that, at its discretion, violates these Terms of Use or applicable law.

7.7. Minor differences in functionalities may apply to Personal Trainer access in order to support service offerings on the Platform. These may include the display of the Trainee’s profile, the workout creation process, and differences in access to and viewing of other users’ information.

7.8. By using PersonalGO’s Application services, the Trainee agrees that their workout history may be made available to other Personal Trainers they are connected with. This includes all workouts performed and recorded in the Application.

7.8.1. Connected Personal Trainers will have access not only to completed workout details but also to workouts prescribed by other Personal Trainers, which may be viewed and used to improve the development of new training programs.

7.8.2. All Personal Trainers who access workout information are obligated to respect confidentiality standards and refrain from sharing, reproducing, or using data in any way that breaches confidentiality or professional best practices. Any violation of this rule will be subject to the sanctions provided in these Terms of Use and applicable law.

7.9. PersonalGO may reclassify Personal Trainer profiles as Trainee profiles in the following cases:

    • lack of identification of valid professional credentials or certification;
    • conducting workouts with other Personal Trainers by the User; or
    • lack of any active trainee using workouts created by the Personal Trainer for a period equal to or greater than thirty (30) consecutive days, calculated in two phases: a first interval of 7 days from the first app access, and a second of 23 consecutive days from the first access after the initial 7-day period.

7.9.1. For the purposes of validating and maintaining the Personal Trainer profile, PersonalGO will only recognize as valid professional certifications those issued by officially recognized certifying entities that maintain active and continuous systems for public verification of certificate validity, made available online and accessible. Diplomas from informal courses, technical programs, or institutions without a public verification mechanism will not be accepted as valid certification. PersonalGO may, at any time, request the resubmission or proof of validity of the certifications provided, under penalty of profile reclassification as a Trainee as per item 7.9.

7.9.2. In the case of a profile reclassification from Personal Trainer to Trainee, the User will be notified in advance via the Application or other contact methods and will have the opportunity to provide clarification or correct their information. If no response is received within the stipulated period, the reclassification will be carried out automatically, with subsequent communication to the User. This reclassification is not a penalty but an adjustment of profile based on actual platform usage, aiming to maintain consistency in user categorization.

8. CONTRACT FACILITATION

8.1. PersonalGO acts exclusively as a technology provider that enables, through its Platform, the digital formalization of service agreements between Trainees and Personal Trainers. These functionalities are operated through integrations with specialized partner platforms, such as eSignatures, whose respective terms and privacy policies are also binding upon Users.

8.2. The contractual formalization occurs exclusively between the Trainee and the Personal Trainer, without any interference from PersonalGO in the negotiation, pricing, conditions, terms, or obligations agreed upon. The Platform does not take part in the supervision, enforcement, mediation, monitoring or payment of the agreements executed between the parties, whose responsibilities are entirely their own.

8.3. The use of the contracting and payment tools is optional and subject to the full acknowledgment and acceptance of the terms of use, privacy policies, and operational conditions of the third-party integrated platforms, particularly eSignatures. PersonalGO shall not be held responsible for any failures or unavailability of such platforms.

8.4. PersonalGO shall not be held liable for non-payment, delays, chargebacks, technical failures, controversies, or financial disputes between Trainees and Personal Trainers. Any disagreements related to payment or to the performance of the contracted services shall be resolved directly between the parties involved or through the respective partner platforms.

8.5. PersonalGO does not guarantee, recommend, or supervise the quality of the services provided by Personal Trainers to Trainees. The Platform does not perform curation, supervision, or active intermediation regarding the agreements executed between the parties. Any complaints, dissatisfaction, or disputes arising from the performance or non-performance of the contracted services shall be resolved directly between the Users involved, with full exemption of PersonalGO from any liability for failures, damages, omissions, cancellations, delays, or breaches.

8.6. By using the Platform, Users acknowledge and agree that there is no employment, corporate, or hierarchical relationship between PersonalGO and the registered Personal Trainers or Trainees. Each Personal Trainer operates independently and autonomously, without any interference, supervision, or control by PersonalGO, which acts solely as a technology provider to facilitate connection and digital contracting.

8.7. PersonalGO reserves the right to suspend, restrict, or terminate the access of any User who uses the contracting functionalities for unlawful, simulated, fraudulent, offensive, or otherwise prohibited purposes under these Terms of Use. At PersonalGO’s sole discretion, the violation of these rules may result in preventive account blocking, cancellation of pending transactions, and notification to the competent authorities, without prejudice to civil or criminal liability.

8.8. The User acknowledges that, for the proper execution of the contracting functionalities, PersonalGO may automatically and restrictively access certain technical transaction data, such as amounts, statuses, dates, and payment identifiers. Such data shall be used exclusively for the operation of the Platform, performance reporting, technical support, and fraud prevention, in compliance with the provisions of the Privacy Policy.

9. DUTIES AND RESPONSIBILITIES

9.1. When using the Platform, the User is responsible for:

  • The content of the Data entered in the App;
  • Not using the App for any illegal purpose or for any purpose prohibited by these Terms of Use and/or applicable law;
  • Maintaining ethical, honest, respectful, and good-faith behavior;
  • Providing accurate and truthful information for registration and contractual purposes;
  • Exercising due diligence when using the App’s features, considering their respective responsibilities;
  • Not assigning, selling, renting, sublicensing (whether for free or for payment), or otherwise transferring their registration and/or access, when applicable to the engagement;
  • Performing their activities in compliance with applicable rules and laws;
  • Strictly complying with all provisions of these Terms of Use.

9.2. Specifically, when a Trainee uses the Platform, they are also responsible for:

  • Seeking proper guidance from Personal Trainers or other qualified professionals before engaging in any physical exercise, ensuring that the activities are suitable for their physical condition and personal goals;
  • Assuming responsibility for any training guidance provided by Personal Trainers through the Platform;
  • Providing truthful and accurate information regarding their physical condition and training objectives, enabling proper personalization of the training and services offered.

9.3. Specifically, when a Personal Trainer uses the Platform, they are also responsible for:

  • Providing complete, accurate, truthful, and up-to-date information about their qualifications, certifications, and services offered, ensuring transparency for Trainees;
  • Complying with all regulations, laws, and standards applicable to their profession, including those related to professional certification and health and safety legislation;
  • Delivering services with quality and in accordance with the ethical and professional standards of their field, always prioritizing the well-being and safety of the Trainees;
  • Assuming full responsibility for all guidance and training provided, ensuring it remains within the limits of their qualifications and expertise.

9.3.1. PersonalGO verifies the credentials and professional certifications provided by Personal Trainers based on public records made available by the respective Professional Councils or certifying institutions. The verification process checks for consistency between the submitted data and the professional’s name and may include personal identification analysis when available.

9.3.2. In cases where verification is successful, the Personal Trainer will receive a verification badge on their profile, intended to provide greater security and trust for Trainees. When it is not possible to confirm the authenticity of the certification due to a lack of official information, the certification number will remain visible on the profile without the verification badge. PersonalGO will contact the User to allow for any necessary clarifications or corrections.

​9.4. Our responsibilities include:

  • Providing the Platform’s services in a secure and stable manner;
  • Maintaining, at our discretion and based on market feasibility, continuous updates to the App to improve and adapt it to new available technologies;
  • Protecting the confidentiality of all User information.

9.4.1. We are exclusively and solely liable for the services we directly provide.

9.4.2. We reiterate that, under these Terms, we do not establish with any Client or User: (i) a partnership, association, joint venture, or representation of any kind; (ii) the provision of any service outside the scope of these Terms; and/or (iii) an employment relationship. Therefore, we are not and shall not be held jointly or subsidiarily liable for any act or omission by any Client or User.

9.4.3. We are not liable:

    • For any losses or damages, including moral damages, resulting from: (i) incorrect or incomplete information provided by a User; (ii) fraud, fraudulent misrepresentation, or breach of duty, or breach of any conditions by a User; (iii) connection failures; (iv) data processing issues caused by third parties; (v) third-party products or services, even if connected to the App;
    • To any User for violations of third-party rights;
    • For indirect, incidental, special, exemplary, punitive, or consequential damages, including personal or property damage, arising from or otherwise related to the use of the Platform, including actions performed or not performed through it, even if resulting from third-party conduct.

9.5. PersonalGO may provide, through its Platform, tools and functionalities to facilitate the formalization of terms agreed between Personal Trainers and Trainees, including basic service agreement templates for informational purposes only. These resources are exclusively informational and organizational and do not represent intermediation, participation, or liability by PersonalGO in any negotiation, engagement, performance, or default of obligations between Users.

9.5.1. The use of such templates is optional and the sole responsibility of the Users, who may adapt, modify, or disregard them as deemed appropriate.

9.5.2. PersonalGO does not guarantee the legal adequacy of the templates to the specific needs of each contractual relationship and recommends that Users seek independent professional advice when necessary.

9.5.3. Under no circumstances shall the availability of templates or formalization tools imply PersonalGO’s assumption of any kind of obligations arising from the agreements between Users.

9.6. It is forbidden to use the App for:

  • Publishing offensive content in any section of the Platform, including but not limited to: profanity, references to violence, sex, and nudity, as well as discriminatory content based on race, gender, belief, sexual orientation, or any other applicable form of discrimination;
  • Posting promotional content for other digital platforms that compete in core business activities, including but not limited to: promotion of services that facilitate the connection between personal trainers and trainees, the creation and management of training programs, the recording and tracking of workout data, or any other activities developed by Us while the content is available.

9.7. The content and services offered on the PersonalGO App, including Personal Trainer guidance, must not be interpreted as medical, nutritional, physiotherapeutic, or any other health-related advice. PersonalGO does not replace professional specialized care. The Trainee is solely responsible for ensuring that their health conditions allow for the safe practice of physical activities.

9.8. The App may provide access links to other websites or systems, which does not imply ownership or operation by Us. As we have no control over such websites or systems, We shall not be held liable for their content, practices, or services. The presence of such links does not imply any partnership, supervision, complicity, or solidarity with the linked sites or systems and their content.

9.9. The User agrees to indemnify Us, as well as our directors, officers, employees, representatives, and agents, from any claims brought by third parties arising from their activities on the App and from any breach of these Terms, as well as any violation of applicable laws or third-party rights, including attorney’s fees.

9.10. It is strictly forbidden to access the programming areas of the App or our Platform, its database, or any other system component related to webmastering. Users shall not perform or allow any form of reverse engineering, translation, decompilation, copying, modification, reproduction, leasing, sublicensing, publishing, distribution, resale, lending, or otherwise make available the App or Platform’s query tools or features to third parties without our prior express written consent. Any such actions may result in penalties under applicable law, without prejudice to indemnification for damages caused. This prohibition also applies to any attempt to incorporate information from the App or Platform into any other directory, product, or service.

 

10. SUBSCRIPTION PLANS, PAYMENT TERMS, CANCELLATION

10.1. PersonalGO offers access to its Platform through the following subscription models:

10.1.1. Ad-Supported Free Plan: Allows Users to access nearly all of the Platform’s features at no cost. This model is supported by the display of advertisements during app navigation and usage.

10.1.2. Premium Plan: Grants Trainees access to the Platform without advertisement display and with the maximum level of features. The Premium Plan may also include, at PersonalGO’s sole discretion, additional exclusive functionalities or benefits, which will be disclosed to subscribers when made available.

10.1.3. PRO Plan: Grants Personal Trainers free access to the Platform without displaying advertisements to their associated Trainees in their prescribed workout programs and with the maximum level of features. The PRO Plan may also include, at PersonalGO’s sole discretion, additional exclusive functionalities or benefits, which will be disclosed to subscribers when made available.

10.1.4. Trainees start using the Platform under the Free Plan and may opt to subscribe to the Premium Plan on a monthly or yearly basis, according to their preference. Similarly, Personal Trainers begin with access to the Free Plan but without advertisement display, as a courtesy granted by PersonalGO. Personal Trainers who wish to remove ads from their training content and access additional management features may subscribe to the PRO Plan at any time.

10.1.5. The courtesy offered to Personal Trainers is a benefit granted to all Users identified under this profile without discrimination. The benefit is granted at the sole discretion of PersonalGO and may be revoked with prior notice.

10.2. Users who choose to subscribe to the PersonalGO Premium/PRO Plan must make the payment directly through Apple’s (App Store) or Google’s (Google Play) payment platforms, according to the app store used to download the application.

10.2.1.To subscribe to the Premium/PRO Plan, the User must select the desired plan (monthly or yearly) within the app and complete the payment process as instructed by Apple or Google’s payment platforms. Payment confirmation will be processed automatically upon validation by the respective app store.

10.3. Payments are processed through the secure payment systems provided by Apple and Google, in accordance with the terms and conditions of those platforms. PersonalGO does not store any payment method data from Trainees.

10.4. In accordance with Article 49 of the Brazilian Consumer Protection Code (Código de Defesa do Consumidor), Users have the right to cancel their Premium/PRO Plan subscription within seven (7) days from the date of purchase, without the need for justification. In such cases, a full refund will be processed by Apple or Google, depending on the platform used for the subscription. Users must follow the refund request procedures established by the respective app store.

10.4.1. Users may cancel their Premium/PRO Plan subscription at any time directly through the App’s settings. After cancellation, the User will retain access to Premium/PRO features until the end of the current paid billing cycle. At the end of that period, the User will be automatically moved to the Free Plan, losing access to the ad-free experience and any additional features exclusive to the Premium/PRO Plan.

10.4.2. In addition to the statutory right of withdrawal, other refund requests, where applicable, will be governed by Apple and Google’s refund policies according to the app store through which the subscription was made.

10.5. PersonalGO clarifies that the advertisements displayed within the Platform are managed by third-party advertising platforms such as Google AdMob or similar providers. These platforms may collect behavioral and analytical data through cookies or equivalent technologies, strictly with the User’s express consent. Under no circumstances does PersonalGO directly share Users’ personal data with advertisers or third parties.

10.6. PersonalGO reserves the right to modify or update the benefits and functionalities of any plan, provided that Users are given prior notice in the event of significant changes.

10.7. For more information about available plans, benefits, and subscription options, please visit our website or contact our support team.

 

11. USE OF ARTIFICIAL INTELLIGENCE

11.1. PersonalGO may use Artificial Intelligence (“AI”) technologies as part of its continuous research, development, and innovation efforts to enhance the services and functionalities offered through the App. Some anonymized usage data from the Platform may be ethically and securely processed to train AI models and develop future functionalities, in accordance with applicable law and with appropriate technical safeguards in place. Any new AI-based features incorporated into the Platform will be communicated to Users in advance and will be subject to specific terms of use. For this purpose, the following categories of data may be processed:

  • Training histories recorded by Users (frequency, exercise types, loads, and repetitions);
  • Interactions between Trainees and Personal Trainers;
  • Training programs created and managed by Personal Trainers through the Platform.

11.2. The processing of data for AI training shall follow the criteria below:

11.2.1. In-House Use: When AI training is conducted exclusively by PersonalGO within its own infrastructure, data may be processed directly without anonymization, provided that it complies with the principles established by the Brazilian General Data Protection Law (Lei Geral de Proteção de Dados – LGPD), especially regarding the guarantees of data security and confidentiality.

11.2.2. Use of External Tools or Third-Party Platforms: If AI training requires the use of third-party technologies or platforms, any personal data involved will undergo a prior anonymization process. Anonymization shall be performed through techniques that eliminate the possibility of direct or indirect association of the data with any identified or identifiable natural person, ensuring the privacy of Users.

11.3. PersonalGO reiterates that any data collected for AI training purposes shall be used exclusively to improve the efficiency and quality of the Platform’s services and User experience, and shall not be used for purposes other than those expressly stated or that are incompatible with the Users’ legitimate interests.

11.4. PersonalGO offers Users the body composition analysis functionality in partnership with Shaped 3D LTDA, a company registered under CNPJ No. 42.909.293/0001-74 (“Shaped”), enabling the collection of body measurements through images analyzed by AI-based technology. The data collected and processed for this functionality, including body metrics and historical records of assessments, will be handled in accordance with the conditions set forth in Clause 6 of the Privacy Policy. For more details regarding Shaped’s data processing practices, please refer to its Terms of Use and Privacy Policy available at shaped.com.br/docs/terms_and_conditions/ and shaped.com.br/docs/privacy_policy/.

11.4.1. Premium Plan Trainee Users, as well Personal Trainers, are entitled to one (1) free body composition scan through the functionality integrated into the App and offered in partnership with Shaped 3D. Additional scans may be purchased directly within the App, according to prices and conditions updated periodically.

11.4.2. All Users, whether on the Free or Premium/PRO Plan, may purchase individual body scans by paying the applicable rate displayed in the App at the time of purchase. The current pricing information will also be available for consultation on the Platform.

11.4.3. The use of this functionality requires the User’s explicit consent, which may be revoked at any time. For further information on data processing, Users may refer to the Privacy Policy or contact our support channels.

11.4.4. To ensure the accuracy of the body measurement results provided by the scanning functionality offered by PersonalGO in partnership with Shaped 3D, the User acknowledges that:

    • Proper body positioning, adequate lighting, suitable clothing, and adherence to the technical guidelines available in the App are essential conditions to ensure the reliability of the results generated by the AI-based technology used in the scanning process;
    • Failure to fully comply with these instructions may result in measurement inaccuracies, and PersonalGO and Shaped 3D shall not be held responsible for any such deviations;
    • PersonalGO recommends that Users carefully review the instructions provided in the App before each scan and, in case of doubt, contact support through the official channels indicated in these Terms of Use;
    • If the User wishes to request a review of a measurement result, they may do so within forty-eight (48) hours of completing the scan. For such review, the captured images may be temporarily stored by PersonalGO for the specified period, in accordance with the Privacy Policy;
    • PersonalGO shall not be liable for any decisions or actions taken by Users based solely on the results provided by the body scanning functionality. Users should always seek professional guidance, including from health professionals, whenever necessary.

11.5. Users are entitled to request additional information regarding the use of their data and, when applicable, to exercise their legal rights, including the option to decline the use of their data for AI training, through our support channels or privacy settings.

11.6. For more information, please refer to our Privacy Policy, which details the security and data protection practices adopted by PersonalGO.

 

12. APPLICATION ENGINEERING

12.1. The Application is made available and offered “as is” and “as available.” This means that We assume no responsibility for any implied warranties of merchantability, fitness for a particular purpose, or financial returns. Additionally, We do not guarantee that the services of the Application will be provided without interruptions or errors.

12.1.1. By accepting these Terms of Use, the User agrees that any risks arising from the use of the Application are entirely and exclusively their own responsibility, to the extent permitted by law.

12.1.2. The User acknowledges that access to the Application may be temporarily interrupted without prior notice due to: (a) scheduled and/or emergency maintenance; (b) technical issues; or (c) reasons of force majeure or acts of God.

 

13. INTELLECTUAL PROPERTY

13.1. The commercial use of the term “PersonalGO” as a trademark, business name, or domain name, as well as the logo, is the exclusive property of Us (PERSONALGO – DESENVOLVIMENTO DE SOFTWARE LTDA.).

13.2. Similarly, copyrights and other rights eligible for industrial property protection, such as the structure, the content of the screens related to the Platform, as well as related programs, software, website, databases, networks and files, are our exclusive property.

13.3. Likewise, copyrights and other rights eligible for protection under industrial property laws, including the structure, the content displayed on the Platform’s screens, as well as related programs, software, website, databases, networks, and files, are Our exclusive property.

13.4. PersonalGO reserves all rights relating to authorship, trademarks, patents, industrial models, and designs of the Platform, whether owned by Us or licensed in Our favor.

13.5. It is not permitted to reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit the Platform’s content for commercial purposes without Our prior written consent. In particular, it is expressly prohibited to use data mining, robots, or other data collection and extraction tools to extract, either in isolation or repeatedly, any substantial part of the Platform for purposes of reuse.

13.6. Users acknowledge that they are not acquiring any Intellectual Property rights in the Platform under these Terms of Use, but merely a license to use it, granted in a limited, temporary, non-exclusive, non-transferable, non-customizable, and non-sublicensable manner.

13.7. Furthermore, Users understand that the use of the Platform solely comprises access to its content, functionalities, and services, provided that all conditions set forth in these Terms of Use and, where applicable, the specific contract entered into with the Trainee are fully complied with.

 

14. FINAL PROVISIONS

14.1. PersonalGO undertakes to protect the privacy and security of its Users’ personal data, in full compliance with applicable laws, including the Brazilian General Data Protection Law (LGPD). All personal information collected, used, or stored by the Application will be processed in accordance with the guidelines established in our Privacy Policy, available for consultation in the Application and on PersonalGO’s website.

14.2. PersonalGO may be subject to specific data protection and consumer rights legislation, including but not limited to the European Union’s General Data Protection Regulation (GDPR), the UK GDPR, the California Consumer Privacy Act (CCPA and CPRA), and any other applicable privacy or consumer rights laws.

14.2.1. The User acknowledges that they may have additional rights depending on their jurisdiction, especially regarding the processing of personal data and consumer rights, and may exercise these rights through the channels provided by PersonalGO.

14.3. Users agree that any system, platform, or service, regardless of its developer or characteristics, is a type of product that is always undergoing updates and improvements.

14.4. Any errors in the operation of the Platform will be corrected as soon as possible during the time necessary for maintenance. We do not intend for the operation of the Platform’s server, as well as its system, database, software, and website, to be free from errors, failures, or interruptions.

14.5. Without prejudice to other applicable measures, We may warn, temporarily or permanently suspend access by a User or Trainee at any time, if such person:

  • fails to comply with any provision of these Terms of Use;
  • uses, without authorization, Our name and/or trademark, especially the PersonalGO brand, in whole or in part, and/or infringes Our intellectual property rights in any other way;
  • fails to make payment of the agreed amount for licensing the Platform.

14.6. If any provision of these Terms of Use is deemed illegal, invalid, or unenforceable, in whole or in part, such provision shall, to that extent, be deemed not to form part of these Terms of Use, without affecting the legality, validity, and enforceability of the remaining provisions.

14.7. These Terms of Use shall become effective for each User upon their first access to the Platform and shall cease when the respective registration is deactivated, with responsibilities remaining for the period of use.

14.8. PersonalGO does not provide medical, clinical, nutritional, physiotherapy, or any other professional health services. The information, metrics, and analyses made available on the Platform are for informational purposes only and do not replace professional evaluation, diagnosis, or treatment.

14.9. The use of the Platform does not establish any doctor-patient, nutritionist-patient, or health professional-user relationship. The User should always seek guidance from qualified professionals in case of questions or medical conditions. In the event of a medical emergency, the User should immediately seek in-person medical services or call local emergency services.

 

15. OFFICIAL SUPPORT CHANNELS

15.1. For any questions or requests related to these Terms of Use, you may contact us via email at: contato@personalgo.app.

15.2. Users residing in the European Union, the European Economic Area, the United Kingdom, or other international jurisdictions may contact PersonalGO regarding any matters related to privacy rights or the use of the Platform via email at gabriel.delarocha@personalgo.app, in either Portuguese or English.

15.2.1. If applicable, PersonalGO may appoint local representatives in international jurisdictions to comply with legal requirements, which will be communicated in future updates to these Terms or the Privacy Policy.

15.3. The support service is available from 9:00 a.m. to 6:00 p.m., Brasília time (GMT-3). Our support team aims not only to resolve potential issues quickly and efficiently but also to seek an amicable solution. Our initial response will be provided within twenty-four (24) hours from the receipt of your email. The timeframe for resolution may vary depending on the specific matter reported.

 

16. GOVERNING LAW AND JURISDICTION

16.1. These Terms of Use shall be governed by and interpreted in accordance with the laws of the Federative Republic of Brazil. However, we acknowledge that Users residing outside Brazil may have rights guaranteed by local cosumer protection laws or other applicable legislation in their jurisdiction of residence.

16.2. For any disputes arising from or related to these Terms of Use, the parties shall endeavor to resolve them amicably. If this is not possible, the competent jurisdiction shall be that of the Judicial District of Rio de Janeiro, Brazil, unless specific legislation or a competent authority determines a different jurisdiction or applicable law.

16.3. Nothing in these Terms shall prejudice any mandatory legal rights applicable to Users in their jurisdiction of residence, including, for example, rights of withdrawal or cancellation provided under local law. In the event of any divergence in interpretation between the Portuguese version and the English version of these Terms of Use, the Portuguese version shall prevail.